Back to My
WorkI have a strong track record of designing and improving internal tools to streamline workflows and boost efficiency. My approach focuses on:
- Clear Goals: Building user-friendly, scalable tools tailored to business needs.
- Challenges: Automating routine tasks while maintaining flexibility for unique workflows.
- Process: Using user-centered design, automation, and better data visualization to simplify complex workflows.
- Solutions: Delivering adaptable tools that meet current requirements and prepare for future needs.
By aligning tools with business objectives and user needs, I’ve consistently created solutions that improve workflows, empower teams, and drive efficiency. These projects highlight my ability to combine UX design, problem-solving, and collaboration to deliver lasting results.
BrainTest Customer Management System
Goal: Optimize customer data management and improve support workflows.
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Challenges:
- Inefficient ticket tracking and data retrieval processes.
- Lack of advanced filtering options for support teams.
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Process:
- Analyzed existing workflows to identify pain points and bottlenecks.
- Collaborated with the customer care team to understand their needs.
- Designed an intuitive interface with automated ticket tracking and enhanced data access features.
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Solution:
- Delivered a streamlined system that reduced response times and improved communication between support staff and customers.
Mini-Me Kids Content Management System
Goal: Simplify management of diverse content assets across multiple product lines, including games, videos, books, and educational materials.
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Challenges:
- Coordinating between multiple teams managing varied content types.
- Ensuring consistency and quality across all outputs.
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Process:
- Worked with content creators, developers, and project managers to map out system requirements.
- Designed user-friendly dashboards and collaborative features for seamless content uploads and categorization.
- Iteratively tested the system to refine usability and functionality.
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Solution:
- Delivered a content management system that enabled faster deployment and improved team coordination and productivity.
